Washlo Refund Policy

• Customers will be able to cancel order from app (order history screen) if order has not been accepted by vendor (laundry shop). Under this scenario, customers will be liable for a 90% refund.
• If an order has been accepted and the customer wishes to cancel the order, he/she will have to contact Washlo support team through support@washlo.in OR call us at +91 96383 96383 for cancellation. Under this scenario, customers will be liable for a 75% refund.
• If an order has been accepted by a vendor (laundry shop) and picked up by the Delivery Executive, customers have to contact Washlo support team through support@washlo.in OR call us at +91 96383 96383 for cancellation. Under this scenario, the customer will be liable for a 50% refund.
• If an order has been accepted by a vendor (laundry shop), picked up by the Delivery Executive and is under process, customers will not be liable to get any refund.
• Understand any scenario and circumstances, Pickup/Drop Charges will not be refunded.

Additional clause

• If clothes are damaged by vendor (laundry shop),customers can contact Washlo support team at support@washlo.in Or call us at
  +91 96383 96383 Under this scenario Washlo support team will coordinate with vendor (laundry shop), evaluate clothes damage and refund accordingly.
• Refund time frame can vary depending on above mentioned scenarios but no longer than 7 working days.